Refund policy
Returns & Refund Policy
We do not offer refunds or returns unless your item is defective, damaged, incorrect, or unusable. However, we review all return requests on a case-by-case basis. If there is an issue with your order, please contact us immediately at info@brownboxgiftcompany.co.uk so we can rectify the situation.
Damaged or Faulty Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@brownboxgiftcompany.co.uk with photos of the issue. We’ll evaluate the problem and get back to you asap.
Non-Returnable Items
We cannot accept returns for:
-
Perishable goods (e.g., food, flowers, plants)
-
Custom or personalised items
-
Personal care products (e.g., beauty items)
Refunds
Once we receive and inspect the returned item, we will notify you if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please allow extra time for bank processing. If more than 15 business days have passed since your refund was approved, please contact us at info@brownboxgiftcompany.co.uk.
For any return or refund inquiries, please contact us at info@brownboxgiftcompany.co.uk. We’re here to help!